Case Study: Elevating Operations with the Integrated Business Team
Challenge
Onsite teams were burdened with administrative demands that distracted from their primary focus — delivering exceptional service to prospects and residents. Rentyl Apartments & Homes recognized the need to rethink traditional staffing models in order to streamline operations, enhance customer experience, and drive better results.
Solution
In a bold and innovative move, we launched the Integrated Business Team (IBT) — a centralized support unit dedicated to handling administratively heavy, tactical tasks. This strategic shift empowered onsite teams to focus on relationship-building, resident satisfaction, and community engagement.
Driven by Our Values, Delivering Real Results
The implementation of the IBT wasn’t just a process change — it was a reflection of who we are:
Determined
to improve speed and performance, we reduced application approval times from 5 days to just 48 hours, minimizing vacancy loss and keeping communities moving.
Trustworthy
and standardized processing eliminated subjectivity in application approvals. As a result, delinquency dropped by 50%, reinforcing financial health across the portfolio.
Attentive
to operational costs, we streamlined onsite staffing while protecting service levels — achieving an average 6% annual payroll savings, even amid rising labor costs.
Problem-Solving
at our core, we identified inefficiencies, restructured workflows, and saw immediate operational benefits.
Innovative
Most importantly, customer feedback reflects the impact — residents and prospects notice the difference. With onsite teams more available and engaged, satisfaction has never been higher.
Original Budget
Original CPU
No. of Onsite Assoc - Maintenance - Office
Reforecast Mar 2024
Reforecast CPU
No. of Onsite Assoc - Maintenance - Office
Total Savings
% Savings
Original Budget
Original CPU
No. of Onsite Assoc - Maintenance - Office
Reforecast Mar 2024
Reforecast CPU
No. of Onsite Assoc - Maintenance - Office
Total Savings
% Savings
Original Budget
Original CPU
No. of Onsite Assoc - Maintenance - Office
Reforecast Mar 2024
Reforecast CPU
No. of Onsite Assoc - Maintenance - Office
Total Savings
% Savings
Conclusion
The Integrated Business Team exemplifies Rentyl’s innovative spirit and our commitment to operational excellence. By staying true to our values and relentlessly focusing on improvement, we’ve created a smarter staffing model that drives stronger performance, happier residents, and more resilient communities.